When should the Commission Agency brochure be presented?

The Commission Agency brochure should be presented at the first substantial business contact because this is the point at which the client is introduced to key information regarding agency relationships and the duties of the agent. Presenting the brochure at this stage ensures that the client is fully informed about their rights, the nature of the agency relationship, and the services that the agent will provide. This proactive disclosure is essential in establishing a transparent and trustworthy relationship from the outset of the client-agent interaction.

The other options suggest moments that may occur later in the transaction process. While it is important to provide information at various stages, presenting the brochure at the first substantial business contact aligns with the intention of the law to ensure that clients have this pivotal information early, thereby empowering them to make informed decisions throughout their real estate journey.